EW Shopping Exchange Policy

Last Update: Oct, 2025

If you received a product that does not fit your expectations, our Exchange Policy makes it simple and stress-free to get you the right product.

Introduction

"As of now, we are not providing exchanges on any of the purchased products from our website and mobile application. We will soon start this service for customers."

If you received a product that does not fit your expectations, our Exchange Policy makes it simple and stress-free to get you the right product.

1. Eligibility for Exchange

You can request for an exchange if:

●The product is defective, damaged, or different from your initial order

●The size or colour does not match your preference

●The exchange request is raised within the time period of 7-10 days of delivery

●The product is unused, unwashed, and returned in its original condition (with tags, packaging, and accessories)

Note: Products including innerwear, cosmetics, personal hygiene, and custom-made products are not eligible for exchange.

2. How to Request an Exchange

Follow these steps to request an exchange for your product:

Step 1 .Open your EW Shopping account

Step 2 .Go to "My Orders" and choose the product you want to exchange

Step 3 .Select the "Exchange" option and specify the reason for return

Step 4 .Select preferred size, colour, variant (if available)

Step 5 .Confirm your request and wait for pickup scheduling by our courier partner

Once the product is picked up and passes the quality check, we'll dispatch the replacement product within Max. 15 days.

3. Terms & Conditions

●Exchanges are allowed only once per order

●The product must pass our quality inspection before approval

●If the desired product is out of stock, you will be given the option for a refund instead

●EW Shopping reserves the right to decline exchange requests that do not comply with our policies

4. Exchange Timeline

●Pickup time: Within 7 - 10 days after approval from our side

●Quality check & dispatch: Max. 15 days after pickup

●You'll receive real-time updates via WhatsApp SMS or Emailregarding the stage of the exchange process

5. Self-Ship Option

If your location is not serviceable for pickup, you may need to self-ship the product to the provided address by our support team. Once received and verified, your replacement product will be sent immediately.

6. Need Assistance?

For queries or assistance with your exchange request, contact us at:

Email:support@ewshopping.com

Phone: +91 8447282606

Hours: 24x7 available

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EW Shopping Exchange Policy

Introduction

1. Eligibility for Exchange

2. How to Request an Exchange

3. Terms & Conditions

4. Exchange Timeline

5. Self-Ship Option

6. Need Assistance?

Information

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Customer Service

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