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Policy

EW Shopping Exchange Policy

We want you to love what you buy! If you're not completely satisfied with your purchase, we offer easy and hassle-free exchange options.

We replace items only if they are defective, damaged, or different from what you ordered.

Last Update: Oct, 2025

"As of now, we are not providing exchanges on any of the purchased products from our website and mobile application. We will soon start this service for customers."

If you received a product that does not fit your expectations, our Exchange Policy makes it simple and stress-free to get you the right product.

1. Eligibility for Exchange

Take one lien two two for the mobile and defective, damaged, or different from your initial order

The size or colour does not match your preference

Exchange request raised within 7-10 days of delivery

Product is unused, unwashed, and returned in its original condition

Note: Products including innerwear, cosmetics, personal hygiene, and custom-made products are not eligible for exchange.

2. How to Request an Exchange

Here also you can request an exchange by following these steps:

Open Account

Open your EW Shopping account

My Orders

Go to "My Orders" and choose the product

Select Exchange

Select the "Exchange" option and specify reason

Choose Variant

Select preferred size, colour, variant

Confirm

Confirm your request and wait for pickup scheduling by our courier partner

Once the product is picked up and passes the quality check, we'll dispatch the replacement product within Max. 15 days.

3. Terms & Conditions

●

Exchanges are allowed only once per order

●

The product must pass our quality inspection before approval

●

If the desired product is out of stock, you will be given the option for a refund instead

●

EW Shopping reserves the right to decline exchange requests that do not comply with our policies

4. Exchange Timeline

take for the mobile two tow flex:

Pickup Time

Within 7 - 10 days after approval from our side

Quality Check & Dispatch

Max. 15 days after pickup

Real-time Updates

You'll receive real-time updates via WhatsApp SMS or Email regarding the stage of the exchange process

5. Self-Ship Option

If your location is not serviceable for pickup, you may need to self-ship the product to the provided address by our support team. Once received and verified, your replacement product will be sent immediately.

6. Need Assistance?

Need Help?

For queries or assistance with your exchange request, contact us at:

18005694499

24x7 available

support@ewshopping.com

We'll respond within 24 hrs

Important Notes

Exchanges are subject to product availability.

Exchange is applicable only once per order.

If the requested product is out of stock, we will issue a store credit or refund.

Delivery charges are non-refundable.

If you have any questions about this Exchange Policy, please contact us at support@ewshopping.com

Hassle Free Exchange

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