"As of now, we are not providing exchanges on any of the purchased products from our website and mobile application. We will soon start this service for customers."
If you received a product that does not fit your expectations, our Exchange Policy makes it simple and stress-free to get you the right product.
1. Eligibility for Exchange
Conditions for exchanging your purchased products
You can request for an exchange if:
- •The product is defective, damaged, or different from your initial order
- •The size or colour does not match your preference
- •The exchange request is raised within the time period of 7-10 days of delivery
- •The product is unused, unwashed, and returned in its original condition (with tags, packaging, and accessories)
Note:
Products including innerwear, cosmetics, personal hygiene, and custom-made products are not eligible for exchange.
2. How to Request an Exchange
Follow these steps to request an exchange for your product
Step 1. Open your EW Shopping account
Log in to your account on our website or mobile app
Step 2. Go to "My Orders"
Choose the product you want to exchange
Step 3. Select "Exchange" option
Specify the reason for return
Step 4. Select preferred options
Choose size, colour, variant (if available)
Step 5. Confirm request & wait for pickup
Our courier partner will schedule pickup
Once the product is picked up and passes the quality check, we'll dispatch the replacement product within Max. 15 days.
3. Terms & Conditions
Important guidelines for exchange requests
- •Exchanges are allowed only once per order
- •The product must pass our quality inspection before approval
- •If the desired product is out of stock, you will be given the option for a refund instead
- •EW Shopping reserves the right to decline exchange requests that do not comply with our policies
4. Exchange Timeline
Expected timeframes for the exchange process
Pickup Time
Within 7 - 10 days after approval from our side
Quality Check & Dispatch
Max. 15 days after pickup
You'll receive real-time updates via WhatsApp, SMS or Email regarding the stage of the exchange process.
5. Self-Ship Option
Alternative shipping method for non-serviceable areas
If your location is not serviceable for pickup, you may need to self-ship the product to the provided address by our support team. Once received and verified, your replacement product will be sent immediately.
6. Need Assistance?
For queries or assistance with your exchange request, contact us at:
support@ewshopping.com
Phone
+91 8447282606
24x7 available
Important Notice: This Exchange Policy is subject to change. Please check this page periodically for updates. The current policy applies to all exchange requests made on or after the last updated date.
