Returns & Refund Policy
Last Update: Oct, 2025
At EW Shopping, your (customer) satisfaction is our priority. We take careful precautions to deliver products that match high-quality standards. If you are not satisfied with your purchased product, this Return & Refund Policy will explain your available options and our process of handling such requests.
This policy applies to all orders placed on www.ewshopping.com and the EW Shopping mobile app.
1. Eligibility for Returns
Conditions for returning your purchased products
You may request a return under these conditions:
- •The purchased product must be unused, unworn, and not damaged
- •The product must be intact with its original packaging, price tags, labels, and accessories
- •Return requests must be raised within a week of delivery
- •Once received purchased product must pass our process of quality inspection
Non-Returnable Items:
The following items cannot be returned due to hygienic and safety concerns:
- •Beauty and personal care products
- •Innerwear, socks, and undergarments
- •Customised, personalised, or different products
- •Hazardous items and food products
- •Gift cards, coupons, and online vouchers
2. How to Initiate a Return
Start your return process with these simple steps
Step 1. Open your EW Shopping account
Log in to your account on our website or mobile app
Step 2. Go to "My Orders"
Select the product you want to return
Step 3. Click on "Request Return"
Give your reason behind the return
Step 4. Schedule Pickup
Our courier partner will schedule pickup within Max. 15 days
Make sure the product is packed securely in its original packaging before pickup.
3. Refund Process and Timeline
How and when you'll receive your refund
Refund Modes:
Prepaid Orders
Refunds will be credited to your original payment method (Card, UPI, or Wallet).
Cash on Delivery Orders
Refunds will be issued through bank transfer after you share your account details.
Timeline of Refund:
Refunds are usually processed within Max. 15 days after the product passes our quality inspection. In case of high volume of requests, it may take a little longer.
Non-Refundable Elements:
- •Shipping or convenience fees (if any)
- •Charges incurred due to an incorrect or incomplete delivery address
Contact Us
For any questions related to refunds or returns, please reach out to our customer support team
support@ewshopping.com
Phone
+91 8447282606
24x7 Support
Address
Elderwise Shopping India Pvt. Ltd., Rajendra Place, New Delhi – 110008
Important Notes
All users must clearly read the following:
- ➔Refunds are issued only after successful inspection of returned products
- ➔Returns are dependent on pickup service availability in your delivery area
- ➔EW Shopping reserves the right to refuse or delay refunds in case of fraudulent, repeated, or invalid claims
Updates to This Policy: EW Shopping reserves the right to modify or update this Refund & Return Policy from time to time. All changes will be posted on this page with the latest effective date.
