EW Shopping Returns & Refund Policy

Last Update: Oct, 2025

Your satisfaction is our priority. This policy outlines our return and refund procedures to ensure a seamless experience.

Introduction

At EW Shopping, your (customer) satisfaction is our priority. We take careful precautions to deliver products that match high-quality standards. If you are not satisfied with your purchased product, this Return & Refund Policy will explain your available options and our process of handling such requests.

This policy applies to all orders placed on www.ewshopping.com and the EW Shopping mobile app.

1. Eligibility for Returns

You may request a return under these conditions:

●The purchased product must be unused, unworn, and not damaged

●The product must be intact with its original packaging, price tags, labels, and accessories

●Return requests must be raised within a week of delivery

●Once received purchased product must pass our process of quality inspection

Non-Returnable Items:

The following items cannot be returned due to hygienic and safety concerns:

●Beauty and personal care products

●Innerwear, socks, and undergarments

●Customised, personalised, or different products

●Hazardous items and food products

●Gift cards, coupons, and online vouchers

2. How to Initiate a Return

Start your return process with these simple steps:

●Open your EW Shopping account

●Go to "My Orders" and select the product you want to return

●Click on "Request Return" and give your reason behind the return

●Once your request is generated and verified, our courier partner will schedule pickup within Max. 15 days.

Make sure the product is packed securely in its original packaging before pickup.

3. Return Verification Process

After receiving your returned product, it will go through a quality check procedure:

●If approved, we will initiate your refund of your payment into the source account within Max.15 days.

●If rejected, the item will be shipped back to your registered address

4. Refund Process and Timeline

4.1 Refund Modes

●Prepaid Orders: Refunds will be credited to your original payment method (Card, UPI, or Wallet).

●Cash on Delivery Orders: Refunds will be issued through bank transfer after you share your account details.

4.2 Timeline of Refund:

Refunds are usually processed within Max. 15 days after the product passes our quality inspection. In case of high volume of requests, it may take a little longer.

4.3 Non-Refundable Elements:

●Shipping or convenience fees (if any)

●Charges incurred due to an incorrect or incomplete delivery address

5. Damaged or Defective Products

If you receive a damaged, defective, or wrong product:

●Immediately raise a complaint within 2 days of delivery by contacting our customer support team

●Attach clear images of the product, invoice, and packaging

After successful verification, we'll arrange an exchange or refund, as per your preference.

6. Important Notes

All users must clearly read the following:

●Refunds are issued only after successful inspection of returned products

●Returns are dependent on pickup service availability in your delivery area

●EW Shopping reserves the right to refuse or delay refunds in case of fraudulent, repeated, or invalid claims.

7. Contact Us

For any questions related to refunds or returns, please reach out to our customer support team:

Email:support@ewshopping.com

Phone: +91 8447282606

Hours: 24x7

Address: Elderwise Shopping India Pvt. Ltd., Rajendra Place, New Delhi – 110008

8. Updates to This Policy

EW Shopping reserves the right to modify or update this Refund & Return Policy from time to time. All changes will be posted on this page with the latest effective date.

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