EW Shopping Returns & Refund Policy

Last Update: Oct, 2025. Your satisfaction is our priority.

Policy Overview

At EW Shopping, your (customer) satisfaction is our priority. We take careful precautions to deliver products that match high-quality standards. If you are not satisfied with your purchased product, this Return & Refund Policy will explain your available options and our process of handling such requests.

This policy applies to all orders placed on www.ewshopping.com and the EW Shopping mobile app.

Eligibility for Returns

You may request a return under these conditions:

•The purchased product must be unused, unworn, and not damaged

•The product must be intact with its original packaging, price tags, labels, and accessories

•Return requests must be raised within a week of delivery

•Once received purchased product must pass our process of quality inspection

Non-Returnable Items:

The following items cannot be returned due to hygienic and safety concerns:

•Beauty and personal care products

•Innerwear, socks, and undergarments

•Customised, personalised, or different products

How to Initiate Return

Start your return process with these simple steps:

Step 1.Open your EW Shopping account - Log in to your account on our website or mobile app

Step 2.Go to "My Orders" - Select the product you want to return

Step 3.Click on "Request Return" - Give your reason behind the return

Step 4.Schedule Pickup - Our courier partner will schedule pickup within Max. 15 days

Make sure the product is packed securely in its original packaging before pickup.

Refund Process and Timeline

Refund Modes:

Prepaid Orders:

Refunds will be credited to your original payment method (Card, UPI, or Wallet) within 7-10 business days after return approval.

Cash on Delivery Orders:

Refunds will be issued through bank transfer within 7-10 business days after you share your account details and return is approved.

Refund Timeline:

Refunds will be processed within 7-10 business days after the returned product passes our quality inspection and is approved for refund. The exact timing may vary depending on your bank or payment provider.

Non-Refundable Elements:

•Shipping or convenience fees (if any)

•Charges incurred due to an incorrect or incomplete delivery address

Important Notes

All users must clearly read the following:

•Refunds are issued only after successful inspection of returned products

•Returns are dependent on pickup service availability in your delivery area

•EW Shopping reserves the right to refuse or delay refunds in case of fraudulent, repeated, or invalid claims

Updates to This Policy:

EW Shopping reserves the right to modify or update this Refund & Return Policy from time to time. All changes will be posted on this page with the latest effective date.

Contact & Support

For any questions related to refunds or returns, please reach out to our customer support team:

support@ewshopping.com

Phone

+91 8447282606

24x7 Support

Address

Elderwise Shopping India Pvt. Ltd., Rajendra Place, New Delhi – 110008

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EW Shopping Returns & Refund Policy

Policy Overview

Eligibility for Returns

How to Initiate Return

Refund Process and Timeline

Important Notes

Contact & Support

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Customer Service

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